Refund Policy
- Refund is subject to a case-by-case basis for services not rendered. All refund request must be submitted within 7 days of your purchased date OR 3 days before visit.
- For Cancellation & Refund, please email to [email protected] by stating your Name, Order/Payment ID, Contact No & Reason(s) for return/refund. Our customer service will verify the refund reason and get back to you within 48 hours.
- (Monday - Friday, excluding Public Holidays).
- If your refund request is approved, the refund payment will be debited to your bank account within 14 to 30 working days depending on the payment methods & appointed bank refund policy.
- Package(s) purchased shall be redeemable only for the services specified, and shall only be available for redemption before the given expiry dates.
- Package(s) purchased cannot be exchanged or redeemed for cash.
- Package(s) purchased cannot be combined with any other Voucher, discount or promotional offer unless otherwise specified.
- Package(s) purchased may contain terms and conditions that supplement, and are to be read as in addition to, these Terms and Conditions. In the event of any inconsistency between the Package Terms and these Terms and Conditions, the Package Terms shall prevail.
- Pathology & Clinical Laboratory (M) Sdn Bhd reserves the right to reject any exchange, return, refund deemed unfit or unreasonable.
